Nacton C of E Primary School

Building Firm Foundations for Life


Wellbeing Support


Where else can external support be accessed for children or adults?

The Emotional Wellbeing Hub

The Emotional Wellbeing Hub replaces the current NSFT (Norfolk & Suffolk NHS Foundation Trust) Access and Assessment Service for 0-25-year olds, providing a simple process for families and professionals to make a referral or get advice about wellbeing and mental health services.

Call 0345 600 2090, available Monday to Friday, 8am to 7:30pm.

You can visit the Emotional Wellbeing Gateway website for more information and to make an online referral.


Getting help from the School Nursing – ChatHealth Text Service

Text 07507 333356 for confidential health advice from the school nurse (available Mon-Fri 9.30am to 4.30pm).


Getting help from Wellbeing Suffolk

Wellbeing Suffolk provides free advice and support across Suffolk for people of all ages, on common mental health and emotional issues, such as low mood, depression or stress.



Charities and organisations that provide information and advice:



If you are a parent needing help, you can contact the YoungMinds Parent Helpline on 0808 802 5544 (Mon-Fri from 9:30am to 4pm).

The YoungMinds ‘Crisis Text Messenger Service’ is a free service for young people experiencing a mental health crisis. A young person can contact their messenger service by text to: 5258 (available 24/7).


The Parent Hub – Suffolk County Council


Link – 


The Samaritans


Offer a safe place for anyone to talk. You can talk to them about whatever’s getting to you (you don’t have to be suicidal to contact them). They offer 24/7 support and can be reached on: 116 123 (free to call and won’t appear on your phone bill), or you can email them at:


MindEd for Families


MindEd for Families provides practical and evidenced-based advice and guidance to help you support your child. Parents have worked with mental health practitioners and NHS England to develop the information on their website which can be found here –


Websites: (a range of supportive materials, including the Resilience Framework) (helpline – 08444775774) (help for children – 08001111; help for adults concerned about a child – 08088005000) (campaigns about stigma related to mental health) (research, reports and information) (prevention of young suicide)


Supporting young people's mental health Parent/carer virtual workshops

These cover things such as sleep, anxiety, low mood and resilience.

They also have a useful Youtube channel providing advice. This is particularly useful if you are unable to attend the sessions.